Every order is made with care—from design guidance to the artisans who craft your piece, and the team that prepares it for shipment. We want you to feel confident from the moment you begin, all the way through installation.

If you aren’t completely satisfied for any reason, you may return your custom drapes, Roman shades, valances, or pillows within 15 days of receipt for a full refund.* Custom drapery hardware may be returned for a 50% refund.

• Returns must arrive in new condition, in the original packaging.
• To start a return, request a Return Authorization by calling 1-800-256-5005 or emailing customercare@regaldrapes.com .

If there’s a measuring issue, we’ll help make it right. Within 15 days of delivery, we can often alter your drapery at no charge depending on the design and the adjustment needed.

After 15 days, alteration fees may apply based on the design and the requested change. For guidance, please call 1-800-256-5005 or email customercare@regaldrapes.com .

Most clients install their window treatments upon delivery. We provide clear, step-by-step guidance—and if you want help, our team is available by phone to talk you through the details.

We proudly stand behind every piece we make with a limited lifetime warranty. View full details here.

We do not provide refunds for COM and custom fabric purchased outside our collection.