OUR GUARANTEES

Peace of Mind, Built In

We treat our customers the way we would want to be treated—clearly, fairly, and with follow-through. That’s why our guarantees exist: not as a promotion, but as a promise we stand behind.

Explore Custom Designs Order Fabric Samples Speak to a Designer

Made to order in the USA Most orders ship in ~7 business days Support from measurement to install Details we stand behind

Need quick help?

Call 1-800-256-5005
Mon–Fri: 9:00 am – 5:00 pm (EST)

Prefer email? Write us at customercare@regaldrapes.com

The Regal Satisfaction Promise

Confidence in every detail.

Every order is made with care—from your design guidance to the artisans who craft your piece and the team that prepares it for shipment. We want you to feel confident from the moment you begin, all the way through installation.

If you aren’t completely satisfied for any reason, you may return your custom drapes, Roman shades, valances, or pillows within 15 days of receipt for a full refund.* Custom drapery hardware may be returned for a 50% refund.

Returns must arrive in new condition, in the original packaging.
To start a return, request a Return Authorization by calling 1-800-256-5005 or emailing customercare@regaldrapes.com .

* This return policy does not apply to returns/refunds based on fabric selection if the customer has not seen a fabric sample or declines to receive a fabric sample after the order is placed. We do not provide refunds for COM and custom fabric purchased outside our collection.

Measurement Guarantee

If there’s a measuring issue, we’ll help make it right. Within 15 days of delivery, we can often alter your drapery at no charge depending on the design and adjustment needed.

After 15 days, alteration fees may apply based on the design and the requested change. For guidance, please call 1-800-256-5005 or email customercare@regaldrapes.com .

Warranty

We stand behind our work with a limited lifetime warranty. View full details here.

COM & Custom Fabric

We do not provide refunds for COM and custom fabric purchased outside our collection.